How to use the app

1. Create your account, then confirm your email address using the link we send you.
2. Go to Payment card and save a UK debit or credit card, or Apple Pay / Google Pay. You won't be charged until after each lesson.
3. We'll match your child with a tutor. Once that's done, you can start booking.

• iPhone: open the app in Safari, tap the Share button (square with an arrow), then Add to Home Screen. Open it from the new icon and tap Turn on to get notifications.
• Android: open the app in Chrome, tap ⋮, then Add to Home screen or Install app.

• Tap Book a lesson, choose your child, then pick one of your tutor's free times. Every lesson is 1 hour; for 2 hours, book two lessons back to back.
• You can book from 12 hours ahead up to 8 weeks ahead.
• For weekly lessons, pick a time and then choose the Every Monday at 4pm-style option (it shows your chosen day and time). We keep adding weeks automatically until the end date you choose, or until you stop them. Weeks your tutor is away are skipped.
• My lessons shows everything booked. Weekly lessons appear as one card with the next lesson — tap Show more weeks to see the rest.

• More than 24 hours before: use Reschedule or Cancel in My lessons. It's free. To skip one week of weekly lessons, open the weeks and cancel just that one.
• Within 24 hours: the buttons are greyed out — please contact us and we'll do our best to help.
• Cancelled by mistake? You have 10 minutes to tap Undo.
• If a lesson is missed or cancelled, you'll see a card offering a replacement — tap a suggested time to rebook at the same price.
• To end weekly lessons, tap Stop weekly lessons on their card.

• Your card is charged after each lesson, once your tutor confirms it took place. The price shown when you book is what you pay: your tutor's rate plus a small card fee.
• Up to 24 hours before a lesson we may place a temporary hold for the lesson price. It becomes the payment after the lesson, or is released if the lesson doesn't go ahead.
• You'll get an email receipt for every payment, and a Receipt link under Past in My lessons.
• If a payment fails, we'll let you know — update your card in Payment card.

1. Open the invite link we send you and choose a password.
2. Profile & rate: enter your hourly rate (we approve it) and a short bio.
3. Availability: add the times you can teach each week. Families can only book inside these.
4. Payouts: tap to set up payouts with Stripe — your details and bank account, once.
5. Add the app to your home screen and turn on notifications (see the parents' guide above).

• Your weekly availability repeats every week. Lessons start on the hour or half hour and last 1 hour, so a window must be at least an hour long.
• Going away? On the Availability page, under Time off & one-off changes, add those dates so nobody can book them.
• Changing your availability or adding time off doesn't cancel lessons already booked — including weekly lessons already in the diary. Cancel those yourself (see below), ideally with plenty of notice, and offer replacement times.

• Schedule shows your lessons week by week. Use ‹ › to move between weeks.
• To see lessons in your own calendar, scroll to the bottom of Schedule and tap iPhone / Mac or Google Calendar. Calendars update every few hours, so check the app for last-minute changes.
• On Android, if the calendar doesn't appear on your phone: Google Calendar app → Settings → tap “Maths Tutor Coventry lessons” → turn on Sync.

• Your Dashboard lists lessons waiting to be logged. Tap Log lesson after each one — this charges the family and starts your payment. We'll remind you if a lesson hasn't been logged 2 hours after it ends.
• If it didn't take place, tap Lesson didn't happen and choose why. The family isn't charged.
• Two hours with the same student? They're booked as two lessons — log each one.
• Families who pay offline: use Lessons → Log a lesson for an offline family.
• If you see Logging paused, the family's last payment failed. We're sorting it out, and you'll be able to log once it's resolved.

• On your Dashboard, open the lesson and choose Cancel with a reason. The family is told straight away and isn't charged.
• Then tap Offer replacement times under “Recently cancelled” to suggest up to three times for the family to choose from.

• You receive your hourly rate minus our £5 commission for each lesson. Your share is sent to Stripe 48 hours after you log a lesson, and Stripe pays it into your bank, usually within a few working days.
• Lessons shows each logged lesson and when it's paid. Payouts opens your Stripe dashboard with your bank payments.
• Want to change your rate? Request it in Profile & rate. Increases apply to lessons 28 days after we approve them, so families get notice.

The full details are in our tutor terms.